1. About This Policy

This Privacy Policy explains how Majid International General Trader FZ-LLC (“Majid Traders”, “we”, “us” or “our”) handles personal information connected with our website, enquiries, quotations, orders and business communications.

It applies to our Majid Traders website at https://majidigt.com/ and related communications with us. It does not describe the practices of unrelated businesses or other sections of the hosting domain.

This Policy is a privacy notice, not a request for blanket consent. Where consent is required, we will seek it separately.

2. Information You Provide

Depending on your interaction with us, we may receive your name, company name, job title, email address, telephone number, delivery or collection address and preferred contact method.

Enquiries and orders may include product specifications, quantities, project requirements, quotations, invoices, payment confirmations and correspondence. For transport, machinery supply or scrap transactions, relevant information may also include site contacts, access instructions and evidence of authority or ownership where necessary.

Please provide only information relevant to your request. Do not send passwords, full payment card details or unnecessary identity or sensitive documents through website enquiries or WhatsApp.

3. Technical Website Information

When you visit the website, hosting and security systems may process technical information such as your IP address, browser type, device information, requested pages, timestamps and error records to deliver and protect the website.

The information collected depends on the hosting configuration and features enabled. The cookies section below explains how to manage browser storage.

4. How We Use Information

We use relevant personal information to answer enquiries, prepare quotations, confirm specifications, process orders, coordinate supply and delivery, arrange collection and communicate about transactions.

We may also use necessary information for invoicing, accounting, warranty and complaint handling, fraud prevention, website security, compliance with legal requirements and the establishment or defence of legal claims.

We limit processing to information reasonably needed for the relevant purpose. If a new use requires additional notice or consent, we will provide it before that use begins.

5. Grounds for Processing

We process personal information with consent where required, or where another basis is available under applicable law, including processing necessary to enter into or perform a contract, meet a legal obligation or establish, exercise or defend legal rights.

Where we rely on consent, you may withdraw it by contacting us. Withdrawal does not affect processing that was lawful before withdrawal or processing that remains permitted or required on another legal basis.

Some information is necessary to respond to a request or complete a transaction. If you choose not to provide it, we may be unable to provide the requested quotation, delivery or service.

6. Cookies and Similar Technologies

Website hosting or enabled features may use cookies or similar browser storage for essential functionality, security or preferences. The cookies used depend on the features active when you visit.

Non-essential analytics or advertising technologies, if introduced, will require appropriate disclosure and any consent required by applicable law. This Policy does not treat continued browsing as consent to optional tracking.

You can review, block or remove cookies through your browser settings. Blocking essential storage may affect website functionality. Browser settings do not necessarily stop server logs or information you submit directly.

7. Enquiries, WhatsApp and External Services

If you contact us through WhatsApp, telephone, email or a website enquiry feature, we receive the information you choose to share and use it to handle your request and related transactions.

Opening the website’s WhatsApp link takes you to a third-party service. WhatsApp and other external platforms handle information under their own terms and privacy policies. Please review them before sharing information.

Third-party websites, social media pages or embedded services, where used, have their own privacy practices. We are responsible for our own handling of information received from those services.

8. Sharing Personal Information

Where necessary for the purposes described in this Policy, information may be shared with authorised staff and service providers supporting hosting, communications, IT, accounting, payment processing or professional advice.

For a relevant order, we may share necessary contact, specification and site details with suppliers, manufacturers, delivery providers, transport operators or other fulfilment partners. Access should be limited to what each recipient needs for its role.

We may disclose information to public authorities where legally required, or where lawful and necessary to investigate fraud, protect safety or establish, exercise or defend legal rights. Disclosure for unrelated purposes requires a separate lawful basis.

9. International Processing

Hosting, communications providers or business partners may process information outside the United Arab Emirates, depending on the services used.

Where personal information is transferred internationally, we will comply with applicable transfer requirements and use the safeguards required for that transfer. You may contact us for information about international processing relevant to your enquiry or transaction.

10. Retention

We retain personal information only for as long as needed for the purpose for which it was collected, taking account of transaction requirements, warranties, complaints, legal claims and applicable accounting, tax or other recordkeeping obligations.

Retention varies by record type and the relevant legal requirements. When information is no longer needed, we will delete it, securely dispose of it or anonymise it, subject to any lawful preservation requirements. Backup copies may remain until the applicable backup cycle expires.

11. Security

We will apply reasonable technical and organisational measures appropriate to the information and risks involved, including limiting access to authorised persons and using suitable safeguards for storage and transmission.

No website, communication channel or storage system can guarantee absolute security. If you suspect unauthorised access or disclosure involving information you provided to us, please contact us promptly.

Where a personal data breach occurs, we will assess it and make notifications required by applicable law.

12. Your Rights and Requests

Subject to applicable law and its conditions and exceptions, you may request information about our processing, access to your personal information, correction of inaccurate information, deletion, restriction or cessation of processing, and a transferable copy where that right applies. You may also withdraw consent where processing depends on it.

To make a request, contact us using the details below and explain the information or transaction concerned. We may request proportionate information to verify your identity or authority before responding. We will respond within the period required by applicable law.

Some records must be retained or processed to meet legal obligations or protect legal rights. If a request cannot be fulfilled in whole or in part, we will explain the reason where required. You may also complain to the competent data protection authority.

13. Marketing Preferences

A product enquiry or order does not automatically authorise unrelated promotional messages. Any newsletters or promotional communications must comply with applicable consent and marketing requirements.

If you receive promotional messages from us, you may ask us to stop using the unsubscribe method provided or by contacting us. Necessary order updates, delivery arrangements and other transactional messages may continue.

We may retain a minimal record of an opt-out where necessary to respect your preference.

14. Information About Others and Children

If you provide a colleague’s, site contact’s or another person’s information, ensure you are authorised to do so and that they are aware of this Policy.

Our website is intended for business and product enquiries and is not directed at children. We do not seek children’s personal information. If you believe a child has supplied information to us, contact us so we can review and address it appropriately.

15. Policy Updates

We may revise this Policy when our services, website features or legal obligations change. The current version will be published on this page. Where a change materially affects how we use your information, we will provide additional notice or seek fresh consent where required.

Changes to this Policy do not retrospectively authorise processing that requires a separate legal basis.

16. Contact Us

For privacy questions, requests or concerns, contact Majid International General Trader FZ-LLC using the details below. Please identify your message as a “Privacy Request” and include enough information for us to locate the relevant enquiry or transaction.